About the Customer Self-Service Portal

The NetQoS Customer Self Service Portal provides a single point of entry into a number of NetQoS Support Services.   The Self Service Portal places a vast array of information at your fingertips, and is available 24/7!  With active ClientConnection, you and your organization get unlimited access to this resource, and the following features:

Cases

• Create cases (trouble tickets) for assistance with questions and problems or to document a feature enhancement request.
• Upload screenshots, log files, or data files to your case for easy hand-off.
• View progress updates from support engineers, as well as create your own case comments for seamless communication.
• View previously closed cases and their solutions for faster troubleshooting. Best of all, you can view all cases from anyone in your organization for maximum efficiency.

Product Info & Downloads

• Download the latest versions of your NetQoS products, including hotfixes.
• Download the most recent documentation for each NetQoS product, including Administrator Guides, User Guides, Release Notes, and Upgrade Instructions.

Feature Voting

Got an idea to make your work easier and our products better?  First, check to see if someone else has already posted it.  Vote on the features that make sense or demote those that don't help you.  Discuss existing feature ideas.  Or, if you have a brand new idea, post it for others to vote on.  NetQoS uses this input to help prioritize feature additions to our new releases.

Best Practices and Webinars

Best Practices papers and instructional Webinars are available on Portal, organized according to the products they cover. Select a product in the menu, and the associated best practices guides become available in the menu on the right.

Product Advisories

Obtain important advisories concerning NetQoS products and Microsoft Windows updates.

Solutions Knowledge Base

Our Solutions Knowledge Base is a directory of solutions for all products containing troubleshooting steps to correct problems, complete configurations, and perform installations/upgrades. Videos can also be viewed for specific solutions.

Support Tools

The NetQoS Customer Self-Service Portal offers free tool sets that provides administrative shortcuts, automates problem solving, and generates additional information useful for troubleshooting problems.

NetQoS Alerter!

Sign up to receive email alerts concerning new product releases, advisories, support news, and webinar notifications.

The portal is best viewed in the following browsers: IE 7.0 - 8.0 and Firefox 3.0 - 3.5.

Video Tour

Watch a 9 minute video that highlights some of the portal's key features.